Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of freewheeljasper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
He arrived without customs problems and no extra charge for shipping through england. very good store, i recommend.
A***s –
Accurate description and very fast shipping. Recommended store!
Customer –
Everything is fine! The store agreed to replace the carriage with pressfit. Thanks to him!
G***o –
Everything came as i asked, i paid an extra $15 for the long cage deflector and $49000 pesos for entrance tax and i drive when i receive it. Good communication with the store. Recommended.
D***a –
The product is excellent and the store very serious, only a minimal aesthetic detail on the change leg but does not affect the operation of the product at all. Completely recommended.
D***y –
All is good! Very fast shipping!
A***v –
Very fast shipping. Asked the store to put the front switch mount and he did it! Excellent seller, coming to meet. I recommend. I did not take pictures, because everything corresponds to the declared one.
J***a –
The products came to my hands very quickly, in 15 days, is exactly what i expected, it works very well, very satisfied
C***e –
Very fast Shopping 12 days to România, i paid no taxes, items are original and they came with no scartches Seller respond very fast 10+ store
C***t –
Excellent, record time to colombia, good store, product arrived intact, very good. I recommend seller. Thank you
A***n –
Excellent item, very fast shipment, highly recommended!
M***a –
Product Note 10, perfect, and helped to not be taxed!
R***n –
Seller was easy to work with and for the most part pretty responsible. Tracking # was incorrect on my order so wasn’t able to track package. Package arrived quickly to USA from China. 4 days!!
F***e –
The description very axacta, how is it always shop doing everything well thank you all original and very good besides peter is very attentive and diligent thank you
Customer –
As described, store helpfully advised to choose medium cage rear derailleur for use with 11-32 cassette. Items delivered in just over a week, very fast and courier service provided. Will definitely buy from again, highly recommended. 5 stars!
O***o –
Very fast shipping, arrived in 8 days to Colombia. thank you very much
E***a –
Excellent store, original japanese shimano